Listen to Your Customers to Adjust Your Keywords

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Posted on 14th February 2010 by admin in SEO

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by Mike Moran

You probably use many sources to brainstorm your search keywords, but how do you know if your customers are starting to change the way they search for your products? Have you listened to what your customers are saying? Time was that listening to customers demanded expensive focus groups and surveys, but that time has passed. Nowadays, you can listen to social media conversations and analyze them for any number of purposes, including search keywords.

Word Cloud

Image by ~~Jo~~ via Flickr

Think about how you do keyword research normally. You probably start by entering into the search engines some keywords you know are relevant. Then you look at what pages come up and start to catalog in your mind some other words that you see on those pages. Then you start entering some of those words and continue the process until you start to see that you are getting too far away from the original subject.

Then you take those words and use a keyword research tool to help you see which words are searched for frequently enough to be valuable, and then you let those tools show you other popular variations. And while all of that is very smart, you know that over time your customers start to shift what they are looking for.

The language around your product might change, due to technology changes (cell phone becomes smart phone), changes in customer needs (low cost becomes total cost of ownership), or simple shifts in the language (energy efficient becomes green). When it does, you need some way of picking up on what’s happening so you can adjust your keyword mix in response.

For large businesses, you can use social media listening services to help you find new words that your regular keyword research might not have uncovered. The listening companies will do the work for you and find those nuggets that you might have missed. [Full disclosure: I serve as Chief Strategist at Converseon, one of those companies happy to listen to your conversation and help you with search marketing also.]

But for small businesses with limited (no?) budgets, what can they do to listen to their customers’ conversations?

Google Alerts to the rescue. You probably already use Google Alerts to monitor mentions about yourself and your company, but you can also use it for keyword research. You can load up Google Alerts with a bunch of your keywords and start reading the stories that come your way for new keywords.

But, gee, that seems like a lot of work, doesn’t it?

To take the drudgery out of it, use a word cloud (as pictured above), which visualizes the words being used so that you can see which ones seem to be occurring more than others. To automatically generate a word cloud from your Google Alerts, set up an RSS feed for your Google Alerts, rather than e-mail notification. Then, enter the URL for that RSS feed into Wordle, which creates a word cloud from any RSS feed.

Just point your RSS feed at this tool every once in a while, and immediately see what you are missing. When you listen to what your customers tell you, it’s amazing how smart you can look. (Only you and I know the truth…)

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SEO 101 – Part 7: Everything You Need to Know About Site Architecture and Internal Linking

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Posted on 10th February 2010 by admin in SEO

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by Stoney deGeyter

The following series is pulled from a presentation I gave to a group of beauty bloggers hosted by L’Oreal in New York. Most of the presentation is geared toward how to make a blog more search engine and user-friendly, however I will expand many of the concepts here to include tips and strategies for sites selling products or services across all industries.

Common Architectural Problems

Common Architectural Problems

In order to move your site up in the search engine rankings you have to get your optimized content to the search engines in the most streamlined way possible. There are some common problems that often stand in the way of that. These problems may not keep the search engines from finding and indexing and even ranking your content, however they can greatly effect the performance of that content in terms of how well it ranks in the search results.

Too many URL parameters

The web is littered with long complicated URLs such as this:

site.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=10051&langId=-1&catalogId=10053&productId=100615137&N=10000003+90401+528374

Aside from changing the actual domain name, the URL above is a real one. Look at it closely, everything after “ProductDisplay?” are the various parameters that tell the browser what content to pull up.

Each “=” in the URL represent a different parameter. Each parameter represents a slight variation of the content. Every variation represents a potentially different page that can be indexed by the search engines.

The search engines want to index valuable content, but URLs such as this can often send engines away. They don’t want to be caught into endless loops of variation. While the search engines certainly have no problem indexing dynamic content, once you get more than three parameters your risking losing the search engines all together. The engines tend to shy away from sites with duplicate content or endless loops created by many parameter possibilities. Your best bet is to keep the parameters down to a minimum.

Inaccessible content

Great content is often inaccessible to the search engines either because it’s hidden behind search options or buried deep within the site. Setting up a proper navigation and clickable link search structure is essential for any site, but even more important for large sites with hundreds of pages or products.

Some pages have to be buried, there just isn’t any other way to go about it. But they don’t have to be so deep that they can’t be found without a GPS tracking device. It’s all a matter of laying out your site’s architecture so all pages have a proper place and that the most beneficial content is the easiest to find.

Session IDs

Session IDs create duplicate content by the hundreds, if not thousands. Every visitor to a site is given a session IDs which is appended to the end of each URL visited. Multiply your visitors by thousands and you now have thousands of new URLs all pointing to the same content.

There are some workarounds when using session IDs for tracking, however there are better solutions altogether that you should look into.

Code Bloat

Avoid building navigation links using Flash or JavaScript. Depending on how these are implemented they can often be problematic to the search engines. Pages which are only linked to via these methods can often be outside of the search engines spidering reach and therefore not included in the index.

Directory Structure

Directory Structure

There are three basic directory structures you can have, flat, deep or somewhere in between.

A flat directory structure puts all of your site pages on the same directory level. Each page is essentially one click away from the home page and no page is given any type of prominence.

A deep directory structure is the near opposite. Only a few pages are accessible from the home page, then a few more are accessible from those, a few more from those and so on. This puts some pages many clicks away from the home page unnecessarily.

You want to be somewhere in between. You want a directory structure that makes sense. Pages should be grouped together in broad level categories and only sub-categorized as makes sense from the navigation standpoint. You can go a bit deeper with your URLs but again you don’t want half a dozen directories when a few will do just fine.

Internal Linking

Internal Linking

You want to do a good share of internal linking within your site. Not just the navigation, mind you but link from within your content areas and product pages. Good internal linking helps your visitors navigate from page to page and find other areas and products that interest them. This improves visitor satisfaction, leads to more sales and helps improve search engine rankings.

Use whatever opportunities you have to give your visitors opportunities to find these other sections of the site. If you talk about a product or service, link to it. If you have a related bit of information or another similar or companion product, link to it. Using keywords in these links gives the search engines more keyword juice for determining how pages should be ranked.

Site Maps

Site Maps

Site maps provide a great way to allow both your visitors and the search engines to find their way to your content with as few clicks as possible. Your site map should always be no more than one click away, no matter what page the visitor is on. This way, if they get lost in the site or have trouble finding what they want, a quick click to the site map gets them a list of every page or piece of content you offer.

Generally you want your site map to be fewer than 100 links. Larger sites may need a site map that links to other site maps in order to keep all your products and pages accessible as easily as possible. The site map should be the only page on your site that links to every page, unless your site is under 20 or so pages.

Missed a part of this series?
Part 1: Everything You Need To Know About SEO
Part 2: Everything You Need To Know About Title Tags
Part 3: Everything You Need To Know About Meta Description and Keyword Tags
Part 4: Everything You Need To Know About Heading Tags and Alt Attributes
Part 5: Everything You Need To Know About Domain Names
Part 6: Everything You Need To Know About Search Engine Friendly URLs & Broken Links
Part 7: Everything You Need To Know About Site Architecture and Internal Linking

Be sure and visit our small business news site.



GTmetrix – A New Tool For Google’s Speed Factor

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Posted on 7th February 2010 by admin in SEO

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by Robert Clough

Much has been written about the load time of pages as a ranking factor in Google. If you aren’t already up to speed on the topic, these articles are a good place to start:

Site Speed, Google’s Next Ranking Factor – Search Engine Land

Google: Page Speed May Become a Ranking Factor in 2010 – WebProNews

So, will Page Speed be more important than your content? No. Matt Cutts of Google weighed in on the topic to assure site owners that Page Speed is not more important than relevant content. In their article “Google Sets Record Straight on Page Speed as Ranking Factor,” WebProNews highlighted some key comments in a video in which Matt Cutt’s states:

“If you have two sites that are equally relevant, same backlinks, everything else is the same, you’d probably prefer the one that’s a little bit faster, so page speed can in theory be an interesting idea to try out for a factor in scoring different websites. But, absolutely, relevance is the primary component, and we have over 200 signals in our scoring to try to return the most relevant, the most useful, the most accurate search result that we can find. So, that’s not going to change.”

With that said, Matt also made it clear the speed of your site is an element of user experience that should not be overlooked.

“But, if you can speed your site up, it’s really good for users, as well as, potentially down the road, being good for search engines. So it’s something that people within Google have thought about.”

With that in mind, the folks at Gossamer Threads have launched GTmetrix, a free tool to help site owners measure the speed of pages on their sites. It’s a handy tool that provides a Page Speed Score with in-depth information on the factors that affect the speed of a page. You can find a list of the factors with information on each here.

Give GTmetrix a go and you’ll likely learn, as I did, about factors you may not have previously even been aware of.

Be sure and visit our small business news site.



Guest Posters Bring Fresh Content & More Traffic

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Posted on 1st February 2010 by admin in blogging

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Guest posters are a good idea for all blogs. Different people have different ideas, different writing styles, and different ways to connect to visitors.

Not only is it a good idea for your readers, it’s a good idea for your blog.

The more authors a blog has, the more content that will get generated, the more active the blog will appear and, when that happens, search engines can give more rankings and traffic. All of this leading to more sales, revenue, or whatever the blogs KPI is.

More bloggers help out a blog in more ways than one and growing a blog with multiple authors, or guest posters, is a win-win situation.

And with that, BloggerDesign is happy to have Michelle Bowles, a copywriter at TopRank Marketing, publishing her first post here tomorrow! Check back to see what tips she has for bloggers.